YourFurryFriends , we're a team of passionate pet enthusiasts who believe that pets are not just animals but integral members of our families. Our journey began with a simple realization: every pet deserves the best. This belief fuels our commitment to providing premium quality pet products that meet the highest standards of safety, comfort, and style. We're not just sellers; we're pet owners and lovers, just like you, who understand the deep bond shared between pets and their families.

To place an order, browse our product categories on the website and add the desired items to your cart. Proceed to checkout, provide your shipping information, and select a payment method. Once the payment is confirmed, you will receive an order confirmation email with the details.

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure your financial information is protected.

If you are not satisfied with your purchase, you can return the item within 30 days of delivery. The product must be in its original condition and packaging. To initiate a return, contact our customer service team with your order details, and they will guide you through the process. Refunds will be processed once the returned item is received and inspected.

If you have any questions "Contact us" on our site. You can email us at yourfurryfriends.shops@gmail.com . We are available Monday through Friday from 9am to 6pm to assist you with any inquiries.

Shipping

We take pride in offering a reliable and efficient shipping process to deliver your orders in a timely manner. Our shipping policy is designed to ensure that you receive your products within 8 to 20 working days from the date of purchase.

Here's what you need to know:

Processing Time: 
Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. Rest assured that we strive to process your order as quickly as possible to minimize any delays.

Shipping Time: 
Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time within the working days is 8 to 14 business days. Please note that weekends and public holidays are not considered working days and may add to the overall delivery time. 

Tracking Your Order:
To keep you informed and provide peace of mind, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.

Partial Shipments: 
For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. Don't worry; you will receive individual tracking numbers for each package.

Shipping Restrictions: 
While we strive to provide worldwide shipping, there might be certain remote locations or international destinations that are not covered under our shipping network. If you have any concerns about your shipping address, please reach out to our customer support team before placing your order.

Order Changes and Cancellations: 
If you need to make changes to your order or cancel it, kindly contact us as soon as possible. While we will do our best to accommodate your request, please note that once the order is shipped, changes may not be possible.

Delays and Exceptions: 
While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed about any potential delays and work towards resolving the issue promptly.

If you have any questions or require further assistance regarding our shipping policy or your specific order, don't hesitate to contact our friendly customer support team at yourfurryfriends.shops@gmail.com
You can track the delivery on our website